We will fully refund all money deposited on trips cancelled by our captain due to weather. If you cancel your trip prior to departure for other reasons, our refund policy is as follows:
· 7 days or more before departure Full Refund
· Between 48 hours and 7 days before departure 50% Refund
· Within 48 hours before departure No Refund
Information Collection and Use:
We collect personally identifiable information including names, postal addresses, email addresses and credit card numbers voluntarily submitted by our visitors. This information is only used to fulfill your specific request unless you give us permission to use it in another manner, such as adding you to one of our mailing lists.
Our website also automatically receives and records information on our server logs from your browser, including your IP address and the page you request for purposes of tracking overall site visitor volume and pageviews.
We may choose to use this information for the following general purposes:
· To customize the information you see.
· Fulfill your requests for trip information.
· Improve our website, email newsletters and services.
· Create special promotions.
· Conduct customer research.
Information Sharing and Disclosure
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Weather Permitting does not rent, sell, or share personal information about you with other people or companies unless we are required to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.
Your information will only be used to provide products or services you've requested when we have your permission to contact you according to the following circumstances:
· You have requested a catalog from us.
· You have booked a trip with us.
· A friend has suggested we contact you and you have agreed to opt-in to receive information from us.
Kenai Fjords Sea Treks reserves the right to make changes to this policy and may update this policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified by you or by placing a prominent notice on our site.
Questions and Suggestions: